Meet Mia

Hello, I am Mia. I travel a lot and I figured I could help others stay connected. AskMia is a project that gives you an instant travel eSIM and support. I will recommend the best data plan, walk you through the installation and help with troubleshooting. All that in 140+ languages.

English, Chinese, Hindi, Spanish, French, Arabic, Portuguese, Russian, Japanese, German, and many others.

Data Plans

Plans are country-specific, fixed packages, for example USA 10 GB / 30 days. Each plan has a set data allowance and a validity period that starts upon activation.

We also have regional plans, like Europe, Africa, or APAC. And a Worldwide plan that covers 150 countries. One Plan to rule them all.

Note: Unused data will not be carried over. When the plan expires or data runs out, you can purchase a top-up of the same plan. Even if you travel 2-3 months later. Just Ask Mia for advice.

Purchase

There are two ways to buy a plan:

  • Ask Mia: simply chat with Mia, tell her your destination, pick a plan, and pay inline.
  • eSIM Shop: browse plans by country, select one, and check out. You can always reach out to Mia if you have questions.

Payments are processed securely via Stripe (Visa / Mastercard). Prices displayed excluding taxes, and applicable tax depends on your country of residence.

Plan Activation Mode

You have three ways to activate your mobile data plans:

  • Activate now: validity starts immediately after purchase. Best when you are already at your destination and need data right away.
  • Activate on arrival: the plan activates automatically when your device connects to a supported network at your destination. Ideal for pre-trip purchases.
  • Manual activation: you decide exactly when to activate the plan. This gives you full control over when the validity period begins.

Note: "Activate on arrival" is not available for Worldwide plans, as they work in almost every country.

Note: Mia can help you activate in the chat, or you can do it in the My Account section by selecting the plan from the Past Purchases tab.

Delivery

After a successful purchase, you will receive either a New eSIM or a Top-up for an existing one. All details, QR code, activation instructions, and receipt, are sent to your email, and remain accessible in AskMia.app in the My Account section and the main screen widget.

Installation and EID

There are three ways to install your eSIM:

  • QR Code: scan the QR code from your email or the app.
  • Manual Entry: enter the activation code in your phone's eSIM settings.
  • Direct Install: tap the install link (device-specific).

Your EID (Embedded Identity Document) is a 32-digit identifier unique to your device's eSIM chip. How to find it: open your phone's dial pad and type *#06#

If you cannot see an EID on the page that appears, then eSIM is probably not available on your device, and you should look for physical SIM card providers.

SIM and Plan Management

You can manage your plans from multiple places. The widget on the home page, or the Past Purchases tab in the My Account page. Email is your fallback option.

Once you have an active eSIM, the Home page widget shows you everything at a glance:

  • Active plan name and status
  • Remaining data balance
  • Expiration date

Use the "Top up" button on the widget to extend your data without installing a new eSIM.

Group Management: AskMia lets you manage multiple eSIMs from a single account. This is ideal when you travel as a group of up to 5 people. Other users can install the eSIM from the QR code you display on your screen. You can see their remaining balance and top it up directly from your interface.

Frequently asked questions

How fast do I get my travel eSIM?

Within seconds of payment. The QR code and install instructions are emailed to you immediately and are also available in your AskMia account, so you can install the eSIM before you leave home.

How do I install an AskMia eSIM?

Three ways: scan the QR code from the email or the app, enter the activation code manually in your phone's eSIM settings, or tap the direct install link on a supported device. Mia guides you step by step if anything is unclear.

Does my phone support eSIM?

Open your dial pad and type *#06#. If an EID, a 32-digit identifier, is shown, your device supports eSIM. If there is no EID, the device is not eSIM capable and you need a physical SIM card instead.

When does my data plan start?

You choose. Activate now starts the validity immediately, Activate on arrival starts it when your device connects to a supported network at the destination, and Manual activation lets you start it yourself at any time from chat or My Account.

What happens when I run out of data?

You can buy a top-up of the same plan, without installing a new eSIM. Use the Top up button in the home screen widget or just ask Mia. You might need at least a wifi to do that.

Can I buy eSIMs for other travellers?

Yes. One AskMia account can manage multiple eSIMs, up to 5 active regions. Other travellers install from the QR code you show them, and you can check their remaining balance and top it up from your own interface.

How do I pay and are taxes included?

Payments are processed securely by Stripe with Visa, Mastercard, Apple Pay and Google Pay. Prices displayed excluding taxes, and applicable tax depends on your country of residence.

Who helps me if the eSIM does not connect?

Mia does, in chat, 24/7, in 140+ languages. She checks your balance, walks through roaming and APN settings, and escalates to a human if the problem needs one.

Still have a question?

Mia answers in chat, 24/7, in 140+ languages.

Ask Mia

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